Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

At Darklin3, we are committed to providing robust, reliable, and high-performance dedicated Discord bot container runtimes. We understand that evaluating server infrastructure requires confidence.

If you purchase a paid subscription (such as Darklin3 Pro or Enterprise worker leases) and experience technical initialization issues, gateway worker deployment failures, or are genuinely unsatisfied with our services within seven (7) calendar days of your initial transaction, you are eligible for a full 100% refund.

2. 1-Click Subscription Cancellation

You retain complete autonomy over your recurring billing. All paid subscriptions operate on a transparent monthly billing cycle with zero lock-in contracts or cancellation penalties:

• Self-Service Cancellation: You can cancel your subscription at any time with a single click directly from your Darklin3 Tenant Dashboard under Billing Settings.
• Continued Access: When you cancel, your bot will remain fully active with all dedicated Pro worker resources, shard leases, and custom features until the end of your current paid billing period.
• Graceful Downgrade: At the conclusion of your billing period, your account automatically transitions to the Free Starter tier with zero data loss to your custom commands, server configs, or member level progress.

3. Refund Eligibility & Conditions

Refunds are reviewed and approved under standard fair-use criteria:

• Approved: Initial purchases submitted within 7 calendar days from the date and time of payment.
• Approved: Sustained server downtime or technical gateway worker failures exceeding our 99.9% uptime SLA that our support team cannot resolve within a reasonable window.
• Approved: Accidental duplicate charges resulting from payment gateway timeouts or browser re-submissions.
• Ineligible: Accounts suspended or terminated due to violations of Discord Inc. Terms of Service or Darklin3 Acceptable Use Policies (e.g., server raiding, mass DM spamming, malicious payload distribution).
• Ineligible: Renewal payments requested more than 48 hours after billing renewal has concluded.

4. How to Request a Refund

To request a refund, please reach out to our billing team through either of our primary support channels:

• Direct Email: Send an email to [email protected] with the subject line Refund Request - [Your Tenant / Discord ID].
• Community Support Ticket: Open a private billing ticket in our Official Discord Server.

All refund requests are processed within 24 to 48 business hours. Approved refunds are credited directly back to the original payment method (via Dodo Payments / card issuer) within 5 to 10 banking business days.